Rails Support Desk provides expert troubleshooting, bug fixes, and production support — tailored for growing SaaS platforms running on Rails.
Request Help NowGet direct access to expert Rails support when you need it most. Whether it's a critical issue or a recurring bug, we'll help you troubleshoot, patch, and prevent — fast.
Incident response and triage
Bug investigations and hotfixes
Error log and alert review
Rollback and production fixes
Resilience and prevention advice
Priority scheduling
Clear root cause, resolved same day.
Examples:
Multi-layer failures, up to 2 days to stabilize.
Examples:
Catastrophic failures requiring full recovery.
Examples:
Note: Nights and weekend emergencies include a surcharge of $1,000 - $2,000 (tier based) for immediate response.
Send us an email at hello@railsfever.com or schedule a call
We diagnose the issue immediately and confirm whether it's Minor, Major, or Critical.
Once confirmed, we start within 2 hours and work until your app is stable.
When your business is at risk, you need a team you can rely on. Rails Fever brings deep Rails expertise and clear communication in critical moments.
12+ years of Rails consulting and DevOps experience
Transparent flat-rate pricing — no hourly surprises
Immediate response, typically within 2 hours
Proven track record of rescuing SaaS apps in production emergencies
"Rails Fever brought our app back online in hours when we thought it was lost." - Founder Ada Vis Global
After a quick intake call, we'll tell you whether it's Minor ($3K), Major ($6K), or Critical ($12K). Most emergencies fall into the Major tier. You'll know the cost upfront — no surprises.
Flat-rate pricing means we stay on it until the system is stable, even if it takes longer than usual. We don't bill by the hour.
We guarantee dedicated emergency response and will get your Rails app back online or stable. In rare cases where an underlying third-party service is at fault (e.g. AWS outage), we'll stabilize your system as much as possible and provide workarounds until the provider resolves the issue.
We respond immediately. Typically within 2 hours or less once payment and intake are complete.
We handle off-hours incidents too. Expect a surcharge of $1k - $2k (tier based) for nights/weekends since it pulls us out of bed.
Yes. We'll walk you through granting secure, temporary access (GitHub, hosting, database). Everything is kept confidential and removed once the incident is resolved.
That's what we're here for. Even if your app has years of tech debt, we'll stabilize it first. Then, if you want, we'll recommend next steps to prevent another meltdown.
Want proactive protection? Consider ongoing Rails Care Plan maintenance to prevent issues before they happen.